LIFE AT BLUECUBE
Getting the right people is crucial to us; our people are the backbone of what we do, they determine whether we achieve our mission "to be leading provider of Outsourced IT Services", by delivering excellent customer service to our clients.
When we find someone that we feel is a Bluecube Person we invite them to join the team and then cultivate them to be the best they can be. We want our staff to stay with us for years (our longest-serving employees have been with us from the very start).
We know that to keep our people, our talent, we have to provide career progression, opportunities to excel, to explore individual interests and, of course, offer a positive working environment.
HAPPY & HEALTHY
All Bluecube employees receive a full wellbeing benefits package designed by doctors, scientists and academics, which is focused around the wellbeing of the team. Vitality Health leads to healthier people, and healthier people are happier people who are three times more productive than those in poor health (so it's not completely altruistic!).
So wellbeing is important to us – the more you do to be healthy, the more vitality points you get, the greater the benefits you receive.
Here's a few of the benefits available:
40% off British Airways flights • 50% off health screens • 75% off breaks at Champneys • Free weekly cinema tickets • 45% off hotel breaks • Private healthcare
WHAT OUR STAFF SAY
To apply for any of the positions below email us on firstname.lastname@example.org or call 0845 257 8010. Even if there isn't a job listed below for you but you want to join the Bluecube team please get in contact - we want to speak to you
A Client Manager with experience in the IT sector is required for a leading Managed Services Provider based in Milton Keynes.
Role: Client Manager
Salary: £25,000-£30,000pa + Commission + Benefits
Location: Milton Keynes
At a basic level you will be responsible for managing relationships with our clients however we take a very involved approach to our customer relationship management.
There are a variety of components to the role, including customer service, handling contractual discussions, managing escalations and negotiating quotes through to order tendering. Ultimately the role is ensuring that our clients get the best possible service that we can deliver, acting as an interface between our technical delivery teams, assisting with business development and most importantly providing strong customer service.
This is a fantastic opportunity for a commercially focused, driven candidate who has previous experience within a similar role and can demonstrate their experience of managing a variety of client relationships. We expect candidates to have a good standard of education and have the enthusiasm to deliver customer service to the highest standards.
You will be working to:
Background and Skills
- Engage with and maintain key relationships with our clients
- Consistently deliver exceptional customer service
- Maximize commercial opportunities with our clients
You should be the sort of person who loves interaction with people. You should thrive on driving business and building relationships from your own hard work and skill. You must enjoy being on the front line. You should have the following abilities to truly excel in this role;
- Proven experience in building and maintaining client relationships
- Proven experience in the IT managed services industry
- Proven experience dealing with Microsoft technologies
- Confidence in a client facing role
- Outstanding time management
- Keen eye for detail
- Strong numerical and communication skills
- Ability to perform under pressure
3rd Line Engineer
A 3rd Line Service Desk Engineer with experience providing Windows Server, Active directory and networking support to all clients and internal teams for an IT Services Provider based in Milton Keynes.
Role: 3rd Line Engineer
Salary: Up to £35,000 pa (depending on experience).
Location: Milton Keynes
3rd Line Service Desk Engineer
As a 3rd Line Engineer your role is to deliver an excellent technology focused support service to all clients and internal teams. You will be taking ownership of and managing problems, major Incidents and escalations as required. There will also be a requirement for some involvement with the delivery of project work where you will act as an ambassador for the organisation.
Essential for the Role:
- At least 2 years of experience in a senior 2nd Line support role, or
- At least 1 years of experience in a 3rd Line infrastructure support role.
- Previous experience working within a Managed Service Provider
- Excellent problem solving skills
Comprehensive knowledge and experience with the following technologies (with relevant certifications to support):
- Microsoft Server and associated infrastructure technologies including Active Directory, Group Policy, DNS, DHCP, VPN’s, DFS.
- Strong experience in supporting and diagnosing network related issues
- Desktop / client Operating Systems
- Microsoft Exchange 2010, 2013, and 2016
- Virtualisation technologies (ideally Hyper-V)
- Antivirus and mail scanning technologies
- Remote Desktop Server / Virtual Desktop
- Cloud / offsite backup technologies
Excellent customer service skills and confidence on the phone and face to face. Desire to provide outstanding customer service to our clients with a strong customer focused work ethic. Excellent written and technical communication skills. Excellent attention to detail. Highly organised with excellent time management skills, the ability to multi-task, and prioritise workload. Ability to remain calm under pressure. Able to follow and define processes and produce relevant documentation where required. Willing to learn and develop skills. Willing to travel to customer locations as and when required.
Desirable for the Role:
- Understanding of ITIL methodology (ideally ITIL v3 certified)
- Experience working with Firewalls (ideally Watchguard)
- Experience using Security diagnostics tools
- Experience working to tight Project timescales
Working knowledge of the following technologies (with relevant certifications as required by the business);
- MS SharePoint
- MS SQL Server
- MAC hardware and OS
- GFI Products
Provision of escalation support for colleagues and clients. These will typically be the higher priority and more technically challenging issues. Taking ownership of these escalated issues and managing them through to resolution. You will have a responsibility for identification and root cause analysis of recurring incidents/problems. This will mean continued investigation with recommendations beyond any initial fix applied. Assisting with delivery of project work and change management requests as required. Provision of training, knowledge transfer, and documentation for clients and internal teams. Keeping up to date with new technologies including relevant technical training and certifications as required by the business. You will need to have the ability to present and articulate technical concepts to both internal teams and clients as appropriate.