Please enter in the session key provided by your Bluecube support engineer above. This will initiate a download of our remote support agent and allow our engineer to control your PC. Please ensure that any sensitive documents are closed before initiating your remote support session. All remote support sessions are recorded for audit and training purposes. If you do not wish to have this remote support session recorded please go to this portal here.
In some situations our engineers may leave our remote support agent on your workstation. This will allow us to re-connect to your PC without you having to re-enter a session key. This can be helpful when resolving certain issues (for example when we need to reboot, or access your machine out of hours). If you do not wish us to use this functionality please inform your Bluecube engineer.
Lighthouse is a living product. As Bluecube evolves so does Lighthouse. We have a dedicated development team whose sole purpose in life is to make Lighthouse better. We take on board your comments and feedback and incorporate them (well, some of them!) to make managing your IT estate and services as simple as it can be. We use the latest technology and continue to ensure that Lighthouse is the best that it can be.
You should be able to get a feel from the screenshots (right) of how simple and easy to use Lighthouse is.
An easy-to-use ticket creation service. Anything you need from us is tracked in Lighthouse.
Add and remove users from your systems. Access a full audit history of all activity.
View all the servers, PCs and laptops that we support for you.
You can update, add extra information to tickets, and include screen shots.
Access real-time information on the metrics that we use to charge you for our services.
View on-demand reports for Service Desk activity and Service Level adherence.
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