Lighthouse Client Portal

Lighthouse has been developed to provide a single-service delivery platform for our clients. Lighthouse provides a full 360-degree view of everything that we do.

Please enter in the session key provided by your Bluecube support engineer above. This will initiate a download of our remote support agent and allow our engineer to control your PC. Please ensure that any sensitive documents are closed before initiating your remote support session. All remote support sessions are recorded for audit and training purposes. If you do not wish to have this remote support session recorded please go to this portal here.

In some situations our engineers may leave our remote support agent on your workstation. This will allow us to re-connect to your PC without you having to re-enter a session key. This can be helpful when resolving certain issues (for example when we need to reboot, or access your machine out of hours). If you do not wish us to use this functionality please inform your Bluecube engineer.

Evolution

Lighthouse is a living product. As Bluecube evolves so does Lighthouse. We have a dedicated development team whose sole purpose in life is to make Lighthouse better. We take on board your comments and feedback and incorporate them (well, some of them!) to make managing your IT estate and services as simple as it can be. We use the latest technology and continue to ensure that Lighthouse is the best that it can be.

You should be able to get a feel from the screenshots (right) of how simple and easy to use Lighthouse is.

  • Service Desk
  • Ticket Manager
  • Billing

SERVICE DESK

An easy-to-use ticket creation service. Anything you need from us is tracked in Lighthouse.

USER MANAGEMENT

Add and remove users from your systems. Access a full audit history of all activity.

IT ESTATE

View all the servers, PCs and laptops that we support for you.

UPDATE

You can update, add extra information to tickets, and include screen shots.

BILLING

Access real-time information on the metrics that we use to charge you for our services.

REPORTING

View on-demand reports for Service Desk activity and Service Level adherence.

SERVICE DESK

USER MANAGEMENT

IT ESTATE

UPDATE

BILLING

REPORTING

We don't have a sales team — get in touch

We don't have a sales team (it's one of the things that sets us apart). We will ensure that a member of our Management Team gives you a call to see if we can help you.

Thank you for contacting us.

We'll be in touch with you shortly.

We only do business when we know we can make a difference.
Call: +44 (0) 845 257 8010