Bluecube Technology Solutions beats stiff competition from over 40 IT service providers to win contract to support the Workers’ Educational Association (WEA).
As one of the UK’s biggest charities, established in 1903, WEA provides access to education and learning for adults from all backgrounds, particularly those who have previously missed out. It operates at local, regional and national levels with a National Association of 450 branches.
WEA sought a provider who could demonstrate the requisite skills to design, commission and install a new IT infrastructure and provide ongoing support to all users. As a charity, WEA has to ensure it operates as cost effectively and efficiently as possible, particularly given the current difficult economic climate. This meant that cost reduction and efficient service delivery for end users were two key criteria of the tendering process. It was also important that the successful company demonstrated its commitment to working with a national charity.
Bluecube’s drive, enthusiasm and tenacity proved to be successful. Moreover, it was subjected to enhanced due diligence as part of the process, which it came through with flying colours.
“Bluecube’s proven track record with charities was a crucial factor in our decision to enlist its services. WEA’s management, staff and clients will all see the benefit of bespoke new systems and the dedicated support Bluecube provides.” - John Nixon, Director of Communications and Marketing at WEA.
“Winning the contract with WEA is something we are very proud of,” says James Hawker, Chief Executive at Bluecube. “It’s a real indictment of our capabilities and financial stability. But what makes it even more satisfying is that we definitely connected with WEA’s values and ethos, which really drove us during the tendering process.”
“The Duke of Edinburgh Award Scheme and the Big Issue have been valued clients for some time and we’ve learnt a lot from them. I’m convinced that the knowledge and experience gained with important charities like these, combined with our demonstrable commitment to them, gave us the edge when it came to tendering for the WEA contract.”
The bespoke new IT infrastructure went live in early February and Bluecube is now providing WEA with dedicated day-to-day system and user support. This will mean more robust and reliable systems, less downtime for users and greater efficiencies across the board - ultimately saving WEA time and money.
“The ability to provide reliable but cost-effective IT services was a fundamental requirement of any company entering the tendering process,” says John Nixon, Director of Communications and Marketing at WEA, “but we also wanted to find a company that really demonstrated a desire to work with us and have an understanding of our aims and values. Bluecube ticked all the right boxes and we’re confident we have chosen an ideal partner.”
As a result of the deal, Bluecube integrated members of staff from WEA’s internal IT team and so minimised the impact of outsourcing on its employees.
“We are very proud to have been able to take on a number of people from WEA whose continued commitment to the charity and its aims will help us to deliver the highest levels of service,” says James Hawker.