The term "Managed Service" is used when the day to day management responsibility for the delivery of a complete service is passed to a service provider, such as Bluecube.
It is a broad term that covers a multitude of permutations because it is tailored to meet each client's specific wants and needs.
IT support, data backups, monitoring and updating hardware, software upgrades, server hosting and server patching are all examples of the type of functions Bluecube take care of when managing a service. However, managed service provision is more than the sum of these parts.
Some find they are struggling to look after the various requirements of their IT system and want an external company to do the job for them, whose resources and expertise exceed their own.
For others, dealing with IT issues is taking up time that could be more productively spent elsewhere. The managed service provides a reliable alternative, allowing them to focus on their core business instead of their IT system.
When a business is expanding and their existing infrastructure is insufficient to meet the requirements of increasing employee numbers, managed services can provide the ideal solution. They often appreciate the flexibility of a solution that can grow alongside the business and be scaled back if circumstances change.
Many are tired of high IT costs that are impossible to predict. By outsourcing their IT, or a function within it, clients can reduce their overall expenditure, budget effectively for a known monthly cost and free up capital for investment in other areas.
"What started as a move to cut costs and reduce overheads has become the best decision we ever made for our IT. Handing responsibility for our entire infrastructure to Bluecube to manage has replaced our previous IT concerns with a current and reliable system, which has kept pace with our expansion from a UK company into an organisation with nine international offices. "
The APM Group
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