IT Support
"IT Support is arguably our most important service as our Service Desk and the ability to deliver outstanding customer service forms the cornerstone of everything that we do. All of our other solutions rely on professional and effective communication with our clients; something that our Service Desk delivers 24 hours a day, 365 days a year."
James Hawker - Bluecube Technology Solutions
Service Level Agreements
Everything we do is delivered against strict Service Level Agreements (SLA's). We guarantee a call from qualified engineers within minutes of a client calling our Service Desk. We have agreed resolution times and we report monthly to all our clients on how we have performed for them.
Consistent Delivery
All of our clients receive the same outstanding level of support. We ensure this by employing only the best people; not only are our engineers highly skilled they also have the right attitude towards delivering outstanding support each and every time they speak with a client.
It is this ethos, linked with the significant investments we make in our support technologies that allow us to deliver to a consistently high level of support to our clients 24 hours a day, no matter of their location. Our clients range from niche operators with 2-3 users through to global multinationals-all of which we deliver to from the same tiered support platform, giving each client the same professional and efficient experience, no matter their size of geographical spread.