IT Support Specifications

Bluecube is able to offer you a variety of IT support solutions that have been summarised below. All are delivered from our Milton Keynes headquarters. To enable us to provide you with pricing please call us on 0845 257 8010 or email us.

IT Support offerings vary dramatically. Choosing a provider for IT services can be a minefield; there are so many options to negotiation and consider; hours of support, response time, Service Level Agreements, on site visits, reporting, accountability and the list goes on. When choosing a company to deliver your IT Support the most important factor is that you understand, clearly, exactly what you are getting and at what cost! We have used our experience over the years to define a minimum level of service that all of our clients receive, whether they are 3 people sat in a bed room or a global corporate.

The cornerstone of our philosophy is that our clients can reach us when they need assistance – we operate 24 hours a day, 7 days a week, 52 weeks a year from our UK headquarters in Milton Keynes. Any of our clients can pick up the phone, send an email or go on-line to get the help they need, when they need it. The second key element to our service is our 15 minute response guarantee. Every incident, without exception, will be responded to by a qualified engineer within 15 minutes. We apply such a strict SLA's to all incidents because we don’t believe in the common philosophy that our clients should be able to analyse an IT problem and make a decision on its impact to the organisation; that is the job of our engineers. Which is why within 15 minutes of any of our clients logging an incident we will have a qualified engineer working to resolve the incident and assess any wider impact; the fact that someone can’t print may point to a simple issue on their PC, or it could mean that the main printer servers or network is down.

Bluecube have been delivering exceptional IT Support services since 2003. Our client list and track record should speak for itself.