IT systems are so fundamental to our ability to do business, little can stop us in our tracks faster than an IT problem. When considering a support provider, a quick response rate is a vital service component.
The only thing more frustrating than a slow response, is advice which does nothing to actually resolve your problem. You need a provider whose resolution rates are as high as their response times.
When outsourcing responsibility for your IT the degrees of pro-activity, accountability and control that a provider can deliver to you is essential.
"Whether it is day or night, Bluecube are always on hand to address and resolve our IT issues. Unlike helpdesks we have used in the past, which make you endure a long chain of escalation before finally speaking to someone with the necessary skills, all of Bluecube's service desk engineers are highly capable and fix the vast majority of our problems immediately."